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FAQ

You can order easily using our online platform. Find a product you need, you can add it to cart, login and go through the ordering process. After the order is Confirm successfully, you will receive order summary to your email. Order summary will also be stored to your account.
our online ordering system will ask for all the basic information like Name, Address, Phone Number and email id. This will make sure the shipment is not delayed.
You can use all the major credit /debit cards, NetBanking and upi payments.
Please try again in a little while. If the payment is still not accepted, please verify your card expiry and account balance. If everything is as it should, but you still can't make the payment, please contact +91-90221-20671 / enquiry@sterlomaxx.com notify us about the problem. We can manage the order manually.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. please contact +91-90221-20671 / enquiry@sterlomaxx.com
If you have question regarding our online store (ordering, account questions, technical questions), please contact enquiry@sterlomaxx.com
If you want to return a product, please contact enquiry@sterlomaxx.com
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
Shipping costs are dependent on your location and products on your order.
In normal situations, order will be delivered to you within 2 to 7 working days depending on the location.
You can track your order in your profile My order tab You will timely receive SMS for the same.
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.