Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information: Sterlomaxx may collect and use User's personal information for the following purposes:
How we protect User's information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User's personal information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing personal information of User/s: We do not sell, trade, or rent User's personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding User/s with our subsidiaries, our business partners, trusted affiliates and advertisers for the purposes outlined above.
Shipping: We are committed to deliver your order with good packaging in 5 to 7 working days in Pune, if outside Pune it will take 10-14 days to deliver.
We ship throughout the week, except weekends & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost which also might take longer time to deliver. The charges will depend on them.
The shipping charges will depends on area and distances (standard delivery companies) Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Above mentioned timelines are in normal situations, however in case of natural or man-made calamities or Act of God's such as war, riots, cyclone, earthquake, floods, epidemics, pandemics rates and timeline may vary and depend upon the actual situation. In every case, we are committed to complete our shipments in the best possible way.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please read the Cancellation & Refund Policy.
Cancellation: You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds: We have a "no questions asked returns and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your bank account.
For any further query please call us at +91-90221 20671.