Privacy Policy

Relique Industries + Sterlomaxx: This Privacy Policy governs the manner in which Sterlomaxx and its subsidiaries, partners, agents and affiliates collect, use, maintain and disclose information collected from users of the Sterlomaxx (Sterlomaxx.com).

Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies: Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert the Users when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information: Sterlomaxx may collect and use User's personal information for the following purposes:

  • To improve customer service: Information provided by Users helps us respond to the customer service requests and support needs, more efficiently.
  • To personalize User experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We may use feedback provided by the User/s to improve our products and services.
  • To run a promotion, contest, survey or other Site feature.
  • To send the User/s information they agreed to receive about topics of interest to them.
  • To send periodic emails.
  • We may use the email address to respond to the inquiries, questions, and/or other requests of User/s. If User/s decide/s to opt to be part of our mailing list, then the User/s will receive emails about company news, updates, related product or service information, etc. If at any time the User/s would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
  • How we protect User's information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User's personal information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    Sharing personal information of User/s: We do not sell, trade, or rent User's personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding User/s with our subsidiaries, our business partners, trusted affiliates and advertisers for the purposes outlined above.

    Changes to this privacy policy: Sterlomaxx shall update this privacy policy at its sole discretion, the date of updation would reflect on this page. Users are advised to check this page for any changes in the privacy policy and to stay informed about how the personal information of the Users is protected by us. The User/s hereby acknowledge/s and agree/s that it is their responsibility to review this privacy policy periodically and become aware of modifications.

    Your acceptance of these terms: By using this Site, the Users signify their acceptance of this policy as may be modified from time to time. The Users are advised not to access this site if they do not agree to our privacy policy. The above-mentioned privacy policy shall be applicable for the information and data collected by our call centers as well.

    Shipping: We are committed to deliver your order with good packaging in 5 to 7 working days in Pune, if outside Pune it will take 10-14 days to deliver.

    We ship throughout the week, except weekends & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost which also might take longer time to deliver. The charges will depend on them.

    The shipping charges will depends on area and distances (standard delivery companies) Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

    Above mentioned timelines are in normal situations, however in case of natural or man-made calamities or Act of God's such as war, riots, cyclone, earthquake, floods, epidemics, pandemics rates and timeline may vary and depend upon the actual situation. In every case, we are committed to complete our shipments in the best possible way.

    If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please read the Cancellation & Refund Policy.

    Cancellation: You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

    Return & Refunds: We have a "no questions asked returns and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your bank account.

    Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Sterlomaxx

    For any further query please call us at +91-90221 20671.